Find hoarding support where you live

Professional Organisers & Decluttering Specialists

Anita Fortes provides person centred support to clients at all levels of hoarding behaviour and takes referrals from individuals, housing associations and social services. She has advanced hoarding training, a background in mental health nursing and SEN teaching, and is a verified organiser with ADHD UK. Prices are published, including an online programme for people who cannot get someone into the house.

Professional Organisers & Decluttering Specialists

Susie Boutal is an ADHD and declutter coach offering physical, mental and emotional decluttering, workshops and the Live Uncluttered membership. She was the guest expert on the That Hoarder podcast episode on ADHD, hoarding and clutter.

Professional Organisers & Decluttering Specialists

Adele Knott offers professional decluttering and home organising alongside personal assistant and household admin support, working with neurodivergent people and those with complex health needs.

Pest Control & Environmental Services

Rodent, insect and bird control for domestic, commercial and rail clients across the north west, with Wigan Council among its named clients.

Hoarding Storage Services

Access Self Storage offers self storage alongside office space, parking and records management. Many sites include free 24 hour access. Its site lists decluttering as a reason people store, but carries nothing on bereavement or probate.

Legal & Advocacy Services

Free legal information and advice on social care law, including through the AccessAva online service.

Biohazard & Specialist Cleaning

The clearest example anywhere in the UK of a council grant that will actually pay for a deep clean. Up to 5,000 pounds for urgent works needed to get a disabled person home from hospital, and the council's own wording says eligible works can include deep cleaning, house clearance, minor repairs and small purchases. It is not means tested, which is unusual and important.

Legal & Advocacy Services

Runs twelve advocacy services including Independent Mental Capacity Advocacy, Independent Mental Health Advocacy, Care Act and community advocacy.

Legal & Advocacy Services

Provides one-to-one advocacy and NHS complaints advocacy across south east London and Kent.

Legal & Advocacy Services

Independent advocacy and befriending for disabled and vulnerable adults.

Charities & Non-Profit Organisations, Family & Carer Support

Support and advice for older people and the people who care about them, including practical guidance for families noticing hoarding behaviours.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

Runs two monthly hoarding drop-in support groups plus one to one support. Notably, the groups are open to any North Somerset resident and to their family and friends, not just to tenants, which makes them among the most accessible in the country.

Professional Organisers & Decluttering Specialists

Amanda Terry works with clients experiencing chronic disorganisation, ADHD, depression, OCD or hoarding disorder. She is a Level II Chronic Disorganization Specialist with the Institute for Challenging Disorganization and holds its Level I studies in hoarding disorder, chronic disorganisation and ADHD. One of only three ICD members in the United Kingdom.

Charities & Non-Profit Organisations, Hoarding Disorder Therapists & Counsellors

National anxiety charity offering CBT, counselling, compassion-focused therapy, EMDR and clinical hypnotherapy, with information on hoarding.

Waste Removal & Recycling

A large on-demand operator working through a 500 truck network, removing waste from anywhere on the premises rather than only from the kerb. Publishes a 98 per cent landfill diversion figure and supplies permit and diversion documentation with every collection, which is the paperwork that protects you under the duty of care.

Pest Control & Environmental Services

Rodent, insect and bird control for homes and businesses across south and west Yorkshire, with fixed prices and no call-out fee.

Waste Removal & Recycling

The official postcode finder for your council's bulky waste collection, which is the route for a sofa, bed, fridge or washing machine. GOV.UK is straight about the norm: most councils will collect for a fee. A minority collect free, and a larger minority waive the fee for people on Council Tax Reduction or an income-related benefit, but that concession is almost never on the front page. Look in the fee table.

Hoarding Storage Services

Armadillo is Big Yellow's regional brand and reaches towns the main network does not, which makes it worth checking if you are outside a large city. Standard drive-in self storage.

Charities & Non-Profit Organisations

A hoarding research group at Anglia Ruskin University led by Dr Sharon Morein, involving people with lived experience in designing its studies and usually running several studies recruiting members of the public. Taking part is a way of contributing that does not require letting anyone into your home.

Legal & Advocacy Services

Independent advocacy service including statutory advocacy across Staffordshire and Stoke-on-Trent.

Professional Organisers & Decluttering Specialists, Training & Education

Recorded 42-minute course, Introduction to Hoarding Behaviour, for people working in hoarded homes.

Hoarding Storage Services

Attic Self Storage offers personal and business storage across ten London sites with 24 hour access, drive-up units, document storage, office pods and mailboxes. A man and van service can be hired separately.

Fire Safety & Home Safety Services

Avon Fire and Rescue Service offers a free pre-arranged home fire safety visit. A member of staff carries out a fire safety assessment of the home, gives prevention and escape plan advice, and fits free smoke alarms where they are needed. Requests are made through the online Home Fire Safety Check, after which the service makes contact to arrange the visit.

Hoarding Disorder Therapists & Counsellors

The professional body for cognitive behavioural therapy in the UK, hosting a public register for finding or checking an accredited CBT therapist.

Housing & Tenancy Support

Runs the Beacon support centre offering drop-in facilities, casework and housing assessment.

Waste Removal & Recycling

Free collection of furniture from the home, from selected stores. Covers sofas, armchairs, living, dining and bedroom furniture, bed frames and garden furniture.

Pest Control & Environmental Services

BASIS PROMPT is the register of the individual technician, not the company. If a firm looks fine but you want to know that the specific person coming to your door is trained and keeping their qualifications current, this is the register that tells you. It also works for sole traders who belong to no trade body at all.

Local Authorities & Councils

Investigates rat and mouse problems caused by the condition of land or buildings, including unmanaged gardens and accumulations of waste.

Animal Hoarding Support

Takes in, cares for and rehomes dogs and cats, including animals from neglect cases.

Housing & Tenancy Support

Provides supported housing and homelessness services across the South West and southern England.

Fire Safety & Home Safety Services

Bedfordshire Fire and Rescue Service provides free home fire safety visits. The team assesses the home for fire safety, including gas and electrical appliances, access and escape routes and smoke alarms, and gives guidance on falls and smoking. Onward referrals are made to other services where they would help.

Hoarding Clearance Companies

Hoarding clearance, deep cleaning and property restoration in Berwick-upon-Tweed and the surrounding area.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

Six free monthly hoarding support groups, more than any other organisation in England, plus in home therapeutic decluttering and training. Groups run in Hereford, Kidderminster, Worcester, Evesham and Pershore, with a monthly online group as well.

Legal & Advocacy Services

Specialist housing and immigration advice covering possession action, homelessness, suitability of accommodation, tenancy rights and disrepair, and the in-court duty scheme at Brighton County Court.

Hoarding Storage Services

Big Yellow runs large staffed storage centres open seven days a week, with rooms from small lockers upwards and extended access outside reception hours at most sites. It publishes a decluttering guide but nothing specific to bereavement or hoarding.

Biohazard & Specialist Cleaning

The most transparent firm found in this sector, and worth listing for that reason alone. It is the only operator that publishes its Environment Agency upper tier waste carrier number, CBDU34585, so a reader can verify it in thirty seconds. It is also the only one that publishes an actual price range, roughly 500 to 5,000 pounds and upward depending on volume, access and contamination. Its own wording describes a paced, non-judgemental service delivered with the resident rather than a strip-out.

Biohazard & Specialist Cleaning

Biohazard, trauma scene, unattended death, sharps and decontamination work. Describes sensitive and thorough clearance of hoarded or neglected properties treated with empathy and respect.

Social Care & Support Workers

Handles enquiries, referrals and assessment requests for adult social care in Birmingham.

Animal Hoarding Support

Takes in stray, unwanted and neglected dogs across the West Midlands and rehomes them.

Hoarding Storage Services

Bishop's Move is a family removals firm trading since 1854, offering containerised storage with collection, packing and return delivery. It is one of very few operators publishing an actual weekly rate rather than only an introductory offer.

Legal & Advocacy Services

Runs Blackpool's advocacy hub covering Independent Mental Health Advocacy, Independent Mental Capacity Advocacy, Care Act advocacy and Deprivation of Liberty Safeguards.

Animal Hoarding Support

Rescues and rehomes cats, dogs, small animals, donkeys, horses and farm animals, and provides permanent sanctuary.

Animal Hoarding Support

Pet charity providing veterinary treatment for owners on means-tested benefits, and rehoming pets through its centres.

Hoarding Storage Services

Blue Self Storage is a Cardiff headquartered group offering self storage plus caravan, motorhome, car, HGV and boat storage, compounds and yards, with 24 hour access and published monthly prices.

Hoarding Storage Services

Bluebox offers container self storage in 10, 20 and 40 foot sizes with 24 hour access and published monthly prices, alongside a separate removals arm covering the North East, North Yorkshire and the North West.

Training & Education

One-day Self-Neglect and Hoarding course carrying six CPD hours, set within adult safeguarding frameworks. Separate England and Wales versions are published.

Social Care & Support Workers

Advice and assessment gateway for adult social care in Bradford.

Animal Hoarding Support

Equine welfare charity taking reports about horses, ponies, donkeys and mules, and providing rescue, care and rehoming.

Local Authorities & Councils

Handles pollution control, noise, odour and other environmental nuisance complaints, along with food safety.

Animal Hoarding Support

Rehomes animals, takes in pets owners can no longer keep, and runs an outreach clinic offering microchipping and neutering.

Social Care & Support Workers

Care Direct is the main way to contact adult social services in Bristol for advice, assessment and reporting abuse of adults at risk.

Legal & Advocacy Services

Free triage, signposting and referral in social welfare law, including housing, disability benefits appeals, discrimination, employment and family.

Hoarding Storage Services

Britannia is a network of independent removals firms offering containerised storage. Items are wrapped, packed and loaded into containers at the property, so the household does not have to handle the move itself.

Waste Removal & Recycling

Free collection of furniture and electrical items from the home, with the most predictable process of any national charity: one national number with published hours, a written condition checklist you can read before booking, and a call from your local store within five working days. Coverage is by postcode and depends on a furniture store being nearby.

Pest Control & Environmental Services

The BPCA is the main trade body for pest control. Its free postcode search finds vetted member firms, and a separate check-a-member tool lets you confirm that a company claiming BPCA membership actually holds it, which is worth two minutes before letting anyone into your home. Members are audited to the British and European standard BS EN 16636 and must carry at least two million pounds of public liability insurance.

Waste Removal & Recycling

Some British Red Cross shops collect furniture from the home. Coverage is patchy by design: the charity asks you to call your local shop or a specialist furniture shop to check whether collection is available in your area.

Fire Safety & Home Safety Services

Buckinghamshire Fire and Rescue Service carries out in-person home fire safety assessments covering smoke detection and escape planning, candles, cooking, electrical safety, heaters, smoking and medical equipment. Clutter and hoarding are named on the service's own page as a topic the visit covers, and hoarded materials or clutter are listed as a reason a visit may be appropriate. The team can refer on for sensory equipment, cold homes and falls support.

Fire Safety & Home Safety Services

Cambridgeshire Fire and Rescue Service offers a free home fire safety visit lasting about an hour, covering fire safety in the home, smoking, keeping warm, falls prevention and crime prevention. The service states that it gives advice in relation to promoting the health and safety of individuals with hoarding concerns.

Bereavement & Estate Legal Support

Care Home Fees is an estate planning service focused on protecting the family home from long-term care costs. It advises on wills, trusts and funding strategies, and offers ongoing reviews rather than one-off paperwork. Useful where a hoarded property is the main family asset and care is on the horizon.

Family & Carer Support

The main carer's benefit, and the one most likely to disappoint. Be prepared for two hurdles that have nothing to do with how hard your situation is. First, the person you care for must already receive a qualifying disability benefit such as PIP daily living or Attendance Allowance, and most people who hoard claim none of these. Second, you must provide 35 hours a week of care to that person, which a relative who visits, negotiates with the council and manages crises will rarely evidence. Worth checking, but the carer's assessment is almost always available to you where this usually is not.

Family & Carer Support

The single most useful thing on this page. If you support a relative who hoards you are a carer in law, and you have a right to a free assessment of your own needs. You do not have to live with them, you do not have to be providing physical care, and they do not have to agree, take part, or be assessed themselves. The Care Act 2014 says the duty applies where it appears a carer may have needs for support, and applies regardless of the level of your needs or anyone's finances. The eligibility regulations then list, as one of the outcomes a carer may be unable to achieve, maintaining a habitable home environment. That is hoarding written into English social care law.

Charities & Non-Profit Organisations, Family & Carer Support

The route to your nearest local carer centre, which is often where the practical help actually sits. Carers Trust itself is a referral point rather than an advice line and says so plainly, but the number will connect you to a local service, and its online finder does the same by postcode.

Charities & Non-Profit Organisations, Family & Carer Support

Carers charity providing a telephone and email helpline offering information and signposting for unpaid carers.

Housing & Tenancy Support

Runs homelessness prevention and youth homelessness services in Bristol.

Hoarding Clearance Companies

Hoarding clean-up and full house clearance in Carlisle and across Cumbria, as a licensed waste carrier.

Animal Hoarding Support

Cat welfare charity running an information helpline, local branches and adoption centres, plus help with the cost of neutering.

Animal Hoarding Support

Cat-focused rescue charity running low-cost veterinary clinics, neutering, a rehoming centre and a sanctuary.

Legal & Advocacy Services

Free legal advice and representation from offices in Birmingham and Coventry.

Waste Removal & Recycling

One of very few operators publishing a per item price, from 10 pounds plus VAT, which is the right shape for someone letting go of a few things at a time rather than a houseful. States plainly that it brings the labour required for stairs, internal rooms and storage areas, so nothing has to be carried out to the kerb first.

Hoarding Disorder Therapists & Counsellors

NHS specialist outpatient service delivering cognitive behavioural therapy for anxiety disorders including hoarding disorder.

Housing & Tenancy Support

Runs homelessness, housing and recovery projects at more than 120 sites across England.

Pest Control & Environmental Services

The professional body for environmental health officers. It is not a complaints route and will send you back to your council, but it is useful for understanding what an environmental health officer is required to do. Every council in England and Wales has a duty under section 79 of the Environmental Protection Act 1990 to investigate a complaint that premises are in a state prejudicial to health, and that investigation is free wherever you live.

Training & Education

Five-hour online course on sustaining tenancies where a tenant hoards, titled Mental health and housing: how to create sustainable tenancies for tenants who hoard.

Local Authorities & Councils

Investigates waste build-up at a property that affects other occupiers, and rodent infestations caused by that waste.

Fire Safety & Home Safety Services

Cheshire Fire and Rescue Service asks residents to read its Safe and Well booklet first and, if a visit is still needed, to complete the home fire safety check form. Visits cover fire risk in the home and smoke alarm provision.

Professional Organisers & Decluttering Specialists

Amy Thompson holds a Chronic Disorganization Specialist certificate from the Institute for Challenging Disorganization, plus Trauma Informed Approaches to Hoarding Behaviours, The Psychology of Hoarding, and Hoarding Awareness for Professional Practitioners stages 1 to 3. She offers declutter coaching, organising systems and mindset work about home and possessions.

Charities & Non-Profit Organisations, Family & Carer Support, Legal & Advocacy Services

Free, independent advice on housing, eviction, debt and other issues that can arise alongside hoarding difficulties.

Local Authorities & Councils

Carries out environmental health, trading standards and licensing duties, including pollution complaints and noise nuisance.

Biohazard & Specialist Cleaning

Crime scene and trauma cleanup, suicide and decomposition cleanup, forensic support, pathology cleaning, biohazard cleaning, needles and sharps removal and air purification. Claims over 40 years of trading.

Pest Control & Environmental Services

An established multi-branch pest, bird and insect control company across southern England, with same-day written quotations available.

Professional Organisers & Decluttering Specialists

Lizzie Jones offers decluttering and organising, holding Stage 1 Hoarding Awareness and Chronic Disorganisation training from Hoarding Disorders UK and an ADHD course for professional organisers.

Waste Removal & Recycling

A London operator with the lowest published entry point found anywhere, from as low as 50 pounds, and typical domestic jobs between 60 and 150 pounds. Its own wording is that you do not have to lift a finger, which matters if you are disabled, elderly or unwell.

Waste Removal & Recycling

The only operator whose waste carrier registration was independently confirmed on the Environment Agency public register during this research: CBDU61392, upper tier, valid to October 2027. It also publishes a full price list, which almost nobody in this trade does, and a flexible load option priced per cubic yard from a two yard minimum, which lets you book small, see how it feels, and book again.

Fire Safety & Home Safety Services

Cleveland Fire Brigade carries out Safer Homes Visits. Trained staff give safety advice, check smoke alarms and fit free alarms where they are needed. The brigade notes that not every referral will result in a visit and that visits are prioritised on risk.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups, Professional Organisers & Decluttering Specialists

Community interest company set up by people with lived experience of hoarding, running peer-support groups and training for professionals.

Legal & Advocacy Services

Independent advocacy provider delivering statutory and community advocacy across Yorkshire and neighbouring authorities.

Professional Organisers & Decluttering Specialists

A two person practice working with neurodivergent clients and people with chronic health conditions. Rebecca Chauhan and Philip Gaughan hold hoarding training at levels 1 to 3 and support autistic and neurodivergent clients and their families.

Professional Organisers & Decluttering Specialists

Jane Whitelock offers decluttering and organising at any scale, from a single cupboard to a whole room. Hoarding behaviour is listed as a specialism on her APDO profile, though it is not described on her own site, so ask when you make contact.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

A free twelve step fellowship for people who clutter or hoard, meeting weekly on Zoom. There is nothing to join, no assessment and no referral: you turn up. For someone not ready to let anyone into the house or give their name to a service, this is often the first door that opens.

Pest Control & Environmental Services

The only operator found that names hoarding disorder by its clinical name and places it alongside other vulnerabilities its technicians are trained around. It states five years of work with housing associations, supported housing providers and housing charities, and experience working well around vulnerable individuals facing complex issues including addiction, rough sleeping and hoarding disorder. Its own writing makes the point families need to hear: pest control alone will not solve hoarding, and addressing hoarding will not necessarily end an infestation.

Pest Control & Environmental Services

A long-established East Anglian pest control and fumigation firm holding a Royal Warrant, working for individuals, schools and councils.

Charities & Non-Profit Organisations, Training & Education

Half-day tailored hoarding training and consultancy for organisations supporting people who hoard, or setting up a similar service.

Biohazard & Specialist Cleaning

Trauma, crime scene and extreme cleaning, with after death and accidental death work, sharps and needlestick removal, mould remediation, odour elimination by fogging and bird dropping removal. The longest continuous trading history of any firm in this category, and it publishes ten million pounds of public liability and ten million pounds of professional indemnity cover, which is the most specific insurance disclosure found anywhere in the sector.

Local Authorities & Councils

Deals with statutory nuisance, pests and environmental protection matters affecting premises.

Fire Safety & Home Safety Services

Cornwall Fire and Rescue Service offers a free home fire safety check. It is a person-centred risk assessment with prevention advice, identification of risks in the home, help making an escape plan, a working smoke alarm fitted where appropriate, and signposting to support agencies.

Hoarding Disorder Therapists & Counsellors

Online practice of psychologists and CBT, EMDR and integrative therapists offering video therapy, including for hoarding.

Fire Safety & Home Safety Services

County Durham and Darlington Fire and Rescue Service offers a free Safe and Wellbeing visit covering how to keep the household safe from fire, from checking working smoke alarms to using electrical items and planning a safe escape. Smoke alarms are installed where they are needed.

Local Authorities & Councils

Investigates nuisance and pollution complaints.

Training & Education

Three-hour self-paced online Hoarding Awareness course covering hoarding, its effects and how to support those affected.

Charities & Non-Profit Organisations, Housing & Tenancy Support

Runs Skylight centres providing housing help, homelessness prevention, benefits advice, employment training and wellbeing support.

Professional Organisers & Decluttering Specialists

Vicky Little offers ADHD friendly organising, creating realistic systems that work with the way your brain functions rather than against it, plus support through life transitions and downsizing. She has completed Hoarding Disorders UK training stages 1 and 2.

Hoarding Storage Services

Cube Self Storage offers self storage, business storage, climate controlled units and drive-up storage from its Uckfield site, with daily access from early morning to late evening.

Local Authorities & Councils

Deals with property nuisance including filthy or verminous homes containing faecal waste, food waste and infestations.

Fire Safety & Home Safety Services

Cumbria Fire and Rescue Service arranges free home fire safety visits for people who cannot use its online home fire safety assessment tool. The visit covers fire risk in the home and smoke alarm provision.

Hoarding Clearance Companies

Hoarding cleanup, extreme hoarding clearance and house clearance across Cumbria, as a licensed waste carrier.

Hoarding Clearance Companies

Cumbria House Clearance provides professional, reliable property clearance services across Cumbria. The team handles full and partial house clearances, furniture removal, lofts, garages, gardens, probate properties, and commercial premises. With an emphasis on respectful service, efficient removals, and environmentally responsible disposal, they help make clearing properties simpler and completely stress-free.

Professional Organisers & Decluttering Specialists

Marie Bateson runs a named Help With Hoarding service and mentors other organisers who are starting to work in hoarded homes. She holds the Institute for Challenging Disorganization advanced certificates in both hoarding and chronic disorganisation, which is the strongest formal credential found anywhere in this category.

Hoarding Storage Services

Dainton is a family owned firm trading since 1980, offering drive-up units, internal lock-ups, container hire and sales, vehicle storage and transport across the South West and into south Wales.

Pest Control & Environmental Services

The only pest control firm outside London found to write seriously about hoarded properties. Its own pages refer to an increasing number of severely cluttered and hoarded properties, note that hoarded properties are frequently associated with complex personal circumstances, and observe that tenants are often already well known to landlords or housing associations.

Biohazard & Specialist Cleaning

The official line on what is safe to clean yourself. The guidance says most tenants could reasonably remove condensation and very small amounts of mould with an appropriate cleaner, but that larger areas of mould should only be addressed by qualified professionals. It also requires landlords to fix damaged, blocked, absent or switched off ventilation, and states that landlords should not delay action while waiting for medical evidence.

Professional Organisers & Decluttering Specialists

Carla Lapworth offers decluttering, organising, downsizing, post move organisation and packing.

Local Authorities & Councils

Investigates statutory nuisance such as odour, smoke and other environmental protection complaints.

Fire Safety & Home Safety Services

Derbyshire Fire and Rescue Service offers free Safe and Well visits. These give fire safety advice tailored to the property, a falls assessment, signposting on health and care needs, smoke alarms and additional safety equipment where needed, and help making a fire escape plan.

Legal & Advocacy Services

Advice on housing and homelessness, housing disrepair, mortgage repossession, debt, employment, discrimination and immigration.

Fire Safety & Home Safety Services

Devon and Somerset Fire and Rescue Service offers a free home safety visit of about 45 minutes. It checks that smoke alarms are set up correctly, helps make a fire escape plan, and covers electrics and charging, cooking, heaters and heating and bedtime checks. Specialist equipment is fitted where required. The service's referral form includes a checkbox for evidence of hoarding or poor housekeeping.

Waste Removal & Recycling

Read this before paying anyone to take anything away. Under section 34(2A) of the Environmental Protection Act 1990 you may only hand household waste to an authorised carrier, and if the person you pay fly-tips it, the council can fine you. The penalty is normally 200 pounds, with a range of 150 to 600 pounds, discounted to a minimum of 120 pounds for early payment. In 2024 to 2025 English councils issued around 8,000 of these penalties to householders for waste that someone else dumped. Ask for the carrier's registration number, check it on the public register, and keep a receipt naming the business and the vehicle.

Animal Hoarding Support

Dog welfare charity operating rehoming centres and support for owners struggling to care for a dog.

Fire Safety & Home Safety Services

Dorset and Wiltshire Fire and Rescue Service offers a free Safe and Well visit. It is a room by room check covering using electricity safely, cooking safely, making an escape plan, what to do if there is a fire and keeping children safe. Smoke, heat or carbon monoxide detectors are provided where they are needed.

Bereavement & Estate Legal Support

DPS Wills and Probate is a family estate planning practice in Gloucester, trading since 2009. It writes single, mirror and trust wills, arranges severance of joint tenancy, and handles probate and full estate administration including inheritance tax schedules and HMRC correspondence. Fees are fixed and agreed before any work starts, and all wills include free amendments for life, annual reviews and optional document storage. Appointments are offered as a home visit, a telephone call or a video call, which matters where someone cannot easily receive visitors or leave the house.

Local Authorities & Councils

Covers environment, health and consumer protection, including pest control and neighbourhood environmental problems.

Hoarding Clearance Companies

Hoarding cleanup, clearance and biohazard sanitisation across County Durham, as a licensed waste carrier.

Pest Control & Environmental Services

A long-established central London domestic and commercial pest control firm with very long daily hours and 24 hour emergency cover.

Fire Safety & Home Safety Services

East Sussex Fire and Rescue Service arranges free home safety visits. Staff contact the resident to arrange a convenient time, ask about the house and the people in it, provide free smoke alarms to those in greatest need and advise on specialist alarms.

Hoarding Storage Services

easyStorage collects from the door. A two person team comes to the house, takes the items away and returns them when asked, which removes the job of moving everything yourself. It is the only national operator whose own site discusses hoarding as a disorder rather than as a tidiness problem, and it positions storage as a transitional step rather than a permanent answer. Someone must be at the property to give access.

Training & Education

Half-day introductory hoarding course covering definitions, triggers and multi-agency working, plus a linked course on hoarding, self-neglect and the law.

Fire Safety & Home Safety Services

Electrical Safety First campaigns on electrical safety and answers public enquiries about electrical issues and technical queries in the home. It is a registered charity, number 257376 in England and Wales and SC039990 in Scotland.

Hoarding Clearance Companies

A 24 hour clearance service that names hoarded properties, water damage, bereavement and unattended deaths among the situations it handles. The site states the company is insured to five million pounds and uses licensed waste carriers. Useful where a property has to be dealt with at short notice, though for a hoarded home a same day clearance is rarely the right first step and it is worth asking for time.

Waste Removal & Recycling

The best documented collection process of any charity in this category, and the best choice for someone anxious about strangers in the house. Emmaus tells you in advance exactly what will happen: items must be on the ground floor and ready, they must be clean, and the community will contact you within 48 business hours. Nothing is negotiated in your hallway. Each Emmaus community is separately run, so terms vary slightly.

Hoarding Disorder Therapists & Counsellors

Occupational therapy led hoarding service providing one-to-one in-situ therapy, specialist hoarding assessments and reports, support groups and professional training.

Biohazard & Specialist Cleaning, Waste Removal & Recycling

The single most useful check a reader can make, and it is free, public and takes thirty seconds. Anyone taking contaminated material out of a home must be a registered waste carrier, and upper tier if they are carrying someone else's hazardous or clinical waste. Ask the firm for its registration number, which looks like CBDU followed by five digits, type it into this register, and check the name matches the company on the quote and that the registration has not expired. Then ask for the hazardous waste consignment note afterwards, which is the paper trail proving the waste went to a licensed facility.

Fire Safety & Home Safety Services

Essex County Fire and Rescue Service offers a free home safety visit. It assesses fire risk in the home, checks smoke alarms and fits them free where they are needed, gives personalised fire safety advice, and provides additional safety equipment or referrals to other support services.

Biohazard & Specialist Cleaning

Biohazard decontamination, forensic cleaning, hazardous waste and odour removal, described as patient, non-judgemental clearance and deep cleaning that restores a safe, healthy living space.

Hoarding Storage Services

fairstore provides low cost and free storage to individuals and families in crisis, working alongside charities, local authorities and community sponsors. Storage is free for one to three months in an acute crisis and around half commercial rates afterwards, with means tested subsidies of 25, 50 or 75 per cent. Collection and delivery can be arranged, so items do not have to be moved by the household.

Charities & Non-Profit Organisations, Family & Carer Support

Grants to families on a low income raising a disabled or seriously ill child, including grants for breaks. It distributed just under 45 million pounds in 2024 to 2025, and also runs Take a Break Scotland.

Biohazard & Specialist Cleaning, Fire Safety & Home Safety Services

Foundations is the national body for Disabled Facilities Grants and Home Improvement Agencies. It supports councils and agencies to deliver home adaptations and runs a public postcode directory for finding a local Home Improvement Agency or handyperson service.

Housing & Tenancy Support

Delivers homelessness, housing, health and recovery services across the East Midlands.

Waste Removal & Recycling

A free giving-away network where the person who wants the item comes and collects it. It works genuinely well for bulky things, because people who ask for a wardrobe expect to carry a wardrobe. Two honest warnings: it puts an unvetted stranger at your door with no organisation behind them, which is a materially different experience from a uniformed charity crew, and there is no protection if something goes wrong.

Fire Safety & Home Safety Services

Gas Safe Register is the official gas registration body for the United Kingdom. It maintains the legal register of gas engineers, lets the public check whether an engineer is registered, and takes reports of unsafe or illegal gas work in the home. It also runs a scheme to nominate someone for a free gas safety inspection.

Hoarding Clearance Companies

A Tyneside clearance firm with a dedicated hoarding clearance page alongside its house, probate and furniture clearance work. Covers Newcastle, Gateshead, Tynemouth and out into Northumberland. Quotes are free and given before work begins.

Hoarding Storage Services

Giant Storage runs an explicit probate and estate clearance service and will collect belongings from the property and move them into storage. Its own page says that probate does not wait for grief, and that arranging removal on top of everything else is the last thing a family needs. Container storage in 8, 20 and 40 foot sizes with published monthly prices.

Housing & Tenancy Support

Runs seasonal emergency night shelter circuits and caseworker support in west and south west London.

Fire Safety & Home Safety Services

Gloucestershire Fire and Rescue Service offers a free Safe and Well visit giving fire safety and general wellbeing advice, covering falls, cold homes, winter illness and social isolation. Smoke alarms are supplied and fitted free where they are recommended.

Biohazard & Specialist Cleaning

One of very few council schemes that names clutter directly. It offers assistance where clutter is preventing essential minor repairs, is affecting health and safety, and is putting the person at risk of hospitalisation. Open to owners and to tenants of any tenure.

Fire Safety & Home Safety Services

Greater Manchester Fire and Rescue Service carries out free Home Fire Safety Assessments. The visit identifies hazards, gives fire safety advice and escape planning, tests and fits smoke and heat alarms, and refers on to support services for underlying risk factors. The service states that it asks about mobility, physical and mental health, sensory impairment, clutter and learning disability.

Legal & Advocacy Services

Free legal advice and casework in social welfare law, including housing and homelessness.

Pest Control & Environmental Services

Rodent, insect and bird control for households, council tenants, landlords and businesses, with free quotes and surveys available at any time of day.

Pest Control & Environmental Services

Domestic and commercial pest control across Tyne and Wear, with free call-out inspections and upfront costs.

Local Authorities & Councils

Deals with environmental problems affecting premises, including nuisance, waste and pests.

Legal & Advocacy Services

Legal advice and casework in housing law, immigration and asylum, and welfare benefits.

Waste Removal & Recycling

A tiered means-tested scheme, useful as a model for what to ask your own council. Standard rates are 24 pounds for one to five items and 48 pounds for six to ten. On Council Tax Reduction those halve, with up to four discounted collections a year. Households exempt from Council Tax pay nothing, and Hackney estate residents paying service charges get four free collections a year.

Fire Safety & Home Safety Services

Hampshire and Isle of Wight Fire and Rescue Service offers a free Safe and Well visit. It identifies and discusses fire risks, fits and advises on smoke alarms, assesses carbon monoxide detection, develops a household escape plan, provides fire retardant bedding or furniture throws, and gives basic falls and smoking advice. The service names hoarding or high levels of clutter as a risk factor, noting that it can obstruct exit from a property and add fuel to a fire.

Professional Organisers & Decluttering Specialists

Names hoarding and chronic disorganisation directly on its own site and offers sensitive support with both, alongside decluttering after a bereavement and organising for neurodiversity. One of the few in this category to publish an hourly rate.

Training & Education

One-day virtual masterclass on responding to self-neglect and hoarding within adult safeguarding.

Fire Safety & Home Safety Services

Hereford and Worcester Fire and Rescue Service offers a free home safety assessment to reduce fire risk. It checks and fits smoke alarms, including alarms for people with hearing impairment, and advises on escape planning, heaters, smoking, medicines and medical devices and electrical safety. Clutter and hoarding is listed among the topics covered on the visit.

Fire Safety & Home Safety Services

Hertfordshire Fire and Rescue Service offers free home fire safety visits. The team assesses the home for fire safety, including gas and electrical appliances, access and escape routes and smoke alarms, gives wider safe and well advice, and makes referrals where they are needed.

Housing & Tenancy Support

Provides homelessness prevention advice, mediation and accommodation support for young people in Hertfordshire.

Hoarding Storage Services

Hills Self Storage is a locally owned Colchester operator that markets directly to executors clearing an estate. Its own page notes that probate brings deadlines from agents, insurers and utilities, and that a steady plan beats a rushed clearance. Indoor units and drive-up containers.

Waste Removal & Recycling

Best known for the HIPPOBAG, a bag you fill yourself and then book a collection for, which suits someone working slowly over weeks. Read the difference carefully: with a HIPPOBAG you do the filling, and only the separate man and van service comes with a crew that loads. If lifting is the problem, the bag is the wrong product.

Charities & Non-Profit Organisations, Hoarding Support Groups

A peer support group network for people affected by hoarding, meeting fortnightly at venues across the North West.

Training & Education

Three-hour online practitioner course, Responding to Hoarding Behaviours in Housing and Community Settings, built on the Hoarding Integrated Intervention Model with downloadable assessment tools.

Hoarding Clearance Companies

We help people and families reclaim homes that have become unsafe or unusable through hoarding or long-term clutter. No judgment, no rush, a discreet crew that sorts, removes and deep cleans at your pace.

Charities & Non-Profit Organisations, Family & Carer Support, Professional Organisers & Decluttering Specialists

A community interest company running telephone and in-person hoarding support groups, home-based decluttering support and training for professionals.

Hoarding Clearance Companies

Hoarding house clearance across Yorkshire, the north of England and Scotland, with free estimates.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

A free information site and moderated online forum founded by the television presenter Jasmine Harman, who is a patron of HoardingUK and grew up with a parent who hoarded. Formerly Help for Hoarders, which now redirects here. Useful for reading and for talking to other people anonymously before approaching any service.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

The UK's specialist hoarding charity, offering a national helpline, information and support for people affected by hoarding and the professionals who work with them.

Training & Education

CPD-accredited trauma-informed hoarding workshops for health, social care and housing practitioners, including alternatives to clearance and eviction. Also writes hoarding policies for housing providers.

Hoarding Disorder Therapists & Counsellors

Private adult mental health clinic with a hoarding disorder treatment service and an online programme.

Training & Education

One-day team course on working with people who hoard, for frontline homelessness and supported housing staff.

Housing & Tenancy Support

Runs O'Hanlon House hostel and accommodation-based support in Oxfordshire.

Legal & Advocacy Services

National charity working to prevent the abuse of older people, running a helpline and support services on adult safeguarding.

Hoarding Clearance Companies

A clearance firm covering Hexham and the wider Northumberland area, with a named hoarding clearance service alongside house, probate and garage clearance. Quotes are free and given before work starts.

Hoarding Clearance Companies

Friendly, fully licensed clearances of houses, flats, garages and offices, across Berwick and 40 miles of the Borders. Free quotes, fair prices, every job left tidy.

Hoarding Clearance Companies

A west Cumbria clearance firm that lists hoarding clearance among its services alongside house, probate and end of tenancy work. The site states more than 500 houses cleared and over 15 years of trading. Quotes are free and given before work begins.

Waste Removal & Recycling

The practical barrier nobody warns you about. Most recycling centres refuse vans, pick-ups, minibuses and trailers without a permit, and someone clearing a home usually borrows exactly that kind of vehicle. There is no national permit scheme: every waste disposal authority sets its own. Surrey charges 10 pounds a year for 12 visits and emails the permit in about 15 minutes; Hampshire charges a 20 pound administration fee for 12 visits with a maximum of two permits a year; Bradford issues a free permit but limits it to 12 visits at two named sites. Permits are tied to a vehicle registration, so apply before you borrow the van.

Biohazard & Specialist Cleaning, Pest Control & Environmental Services

If you rent from a council or housing association in England and an infestation has not been dealt with, this is the free escalation route once the landlord's own complaints process is exhausted. The landlord must deal with an infestation caused by a repair they are responsible for, or one that was present when you moved in.

Training & Education

One-day in-house course, Hoarding advanced: working with hoarders, for housing and support teams.

Fire Safety & Home Safety Services

Humberside Fire and Rescue Service provides home safety visits giving advice, information and guidance, with practical solutions and equipment where necessary. The service publishes separate guidance on hoarding and fire risk.

Biohazard & Specialist Cleaning

Trauma, crime scene, undiscovered death, decontamination and drug lab work, with a 60 minute response claim and a 24 hour helpline. One of the few national operators with a genuine Scottish office.

Biohazard & Specialist Cleaning

Biohazard decontamination, trauma and after death cleaning, blood and bodily fluids, sewage, animal waste, infectious disease, needle sweeps and mould. Writes about hoarding with real understanding, noting that the occupant experiences severe distress when attempting to discard items and often suffers social isolation through embarrassment, and that hoarded environments conceal biohazards including animal or human waste, sharps and structural instability. It states that it meticulously catalogues items of value, which is the sifting behaviour that distinguishes cleaning from clearance.

Biohazard & Specialist Cleaning

The only independently verifiable technician credential in this trade. The IICRC publishes ANSI/IICRC S540, the Standard for Trauma and Crime Scene Cleanup, and certifies individuals as Trauma and Crime Scene Technicians against it. Ask a firm which named technician on your job holds TCST and whether they work to S540, then check the name on the IICRC's own global locator. It is a US standard with no legal force here, so treat it as a quality signal rather than a licence.

Charities & Non-Profit Organisations, Family & Carer Support

Older people's charity with a free advice helpline and dedicated advice on hoarding disorder.

Local Authorities & Councils

Routes environmental health enquiries covering pollution, noise, nuisance, waste offences and pest control.

Fire Safety & Home Safety Services

The Isles of Scilly Fire and Rescue Service checks the house for fire safety, including alarms and electrical equipment, and provides free smoke and carbon monoxide alarms where they are needed.

Pest Control & Environmental Services

One of only two operators genuinely covering all four nations, offering reactive same-day domestic and commercial pest control with long opening hours and a free no-obligation survey and telephone advice.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

Runs the Tameside Hoarding Peer Support Group, established in 2022 and modelled on the lived experience approach of Hoarders Helping Hoarders. It meets fortnightly and needs no referral.

Professional Organisers & Decluttering Specialists

Juliet Landau-Pope is the first and only coach in the United Kingdom to hold the CPO-CD credential in chronic disorganisation. She offers virtual organising and declutter coaching with expert support for executive functioning, ADHD and chronic disorganisation, plus productivity and study skills coaching.

Legal & Advocacy Services

Borough-level independent advocacy service supporting people to have a say in decisions that affect them.

Social Care & Support Workers

County-wide contact line for adult social care and health enquiries and referrals.

Fire Safety & Home Safety Services

Kent Fire and Rescue Service offers a free Safe and Well visit giving advice on fire safety and helping people stay safe at home. Battery alarms are provided where they are required.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

Runs a named Hoarding Peer Support service offering group sessions for people affected by hoarding, explicitly open to carers and relatives as well as to the person themselves.

Local Authorities & Councils

Delivers environmental regulation and protection, food safety, health and safety, licensing and trading standards.

Fire Safety & Home Safety Services

Lancashire Fire and Rescue Service arranges Home Fire Safety Check visits for households assessed as higher risk. Lower risk households are emailed tailored fire safety advice instead.

Hoarding Clearance Companies

Hoarding clearance, deep cleaning and waste removal across Lancashire, worked at a pace the client sets.

Social Care & Support Workers

Takes requests for adult social care help, advice and assessment in Leeds.

Local Authorities & Councils

Investigates pollution and nuisance complaints, and takes domestic pest treatment requests on the same line.

Fire Safety & Home Safety Services

Leicestershire Fire and Rescue Service offers a free home fire safety check of about 30 minutes, giving advice on preventing fires and what to do if one starts. Smoke alarms are fitted at the service's discretion. The service publishes separate guidance on hoarding.

Biohazard & Specialist Cleaning

The most generous scheme found anywhere, and it names hoarding clearance in the policy itself. Up to 15,000 pounds for remedial works addressing a housing hazard, with hoarding clearance given as an example. If you receive Universal Credit, Income Support, income-related ESA or JSA, Guarantee Pension Credit, Housing Benefit or low income tax credits, no further means test applies.

Fire Safety & Home Safety Services

Lincolnshire Fire and Rescue provides an online home fire safety check that leads to a Home Fire Safety Visit for those who are eligible.

Social Care & Support Workers

Takes requests for an adult social care assessment and reports of concern about an adult at risk.

Training & Education

Half-day scheduled online course, Awareness of Hoarding, for social care professionals.

Training & Education

One-day classroom course on recognising self-neglect and hoarding, building relationships and moderating risk.

Hoarding Storage Services

Lock Stock is a family firm headquartered in Denbigh running insulated container storage across north and mid Wales and into the English border counties, with 24 hour access, published prices, transport and delivery, and transfers between sites.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

Offers Help with Hoarding alongside the Helping Hands Carers Project, which is funded specifically for carers and covers decluttering, room clearing and paperwork sorting. Bereaved carers remain eligible for up to twelve months after a loss, which is unusual and genuinely thoughtful.

Fire Safety & Home Safety Services

London Fire Brigade carries out free Home Fire Safety Visits at which firefighters give tailored fire prevention advice and may fit smoke alarms. The Brigade publishes separate guidance on hoarding disorder and fire risk.

Waste Removal & Recycling

A marketplace rather than a waste operator: you post the job and independent licensed collectors bid for it, which typically undercuts fixed-price national brands. Two things make it genuinely useful here. It verifies every collector's waste carrier licence, identity and insurance, and it guarantees to cover costs and fines up to 1,000 pounds if your waste is illegally dumped by a collector booked through the platform. It also reports that one in three items listed as possibly reusable is reused rather than destroyed, which matters if knowing something will be used again is what makes letting go possible.

Legal & Advocacy Services

A not-for-profit legal practice giving legal aid advice and casework in community care, housing, immigration and asylum.

Social Care & Support Workers

Single line for adult social care requests and for reporting abuse, neglect or an adult at risk.

Hoarding Clearance Companies

Hoarding cleanup and house clearance across Greater Manchester, as a licensed waste carrier.

Animal Hoarding Support

Animal welfare charity rehoming cats and dogs and running a community veterinary clinic offering neutering and vaccination.

Local Authorities & Councils

Assesses and acts on filthy or verminous premises, working in partnership with adult social care, the fire service and other organisations.

Training & Education

One-day Hoarding and Self-Neglect course, also available as a short briefing or a multi-session programme.

Fire Safety & Home Safety Services

Merseyside Fire and Rescue Service gives free home fire safety advice, including the importance of working smoke alarms on each level of the home and making sure everyone knows how to escape.

Hoarding Clearance Companies

Hoarding cleanup and house clearance across Merseyside, as a licensed waste carrier.

Local Authorities & Councils

Deals with nuisance complaints, pest management, animal health, air and water quality, contaminated land and food hygiene.

Charities & Non-Profit Organisations, Family & Carer Support, Healthcare & Mental Health Services

National mental health charity offering information, a supportive helpline and local Mind network services relevant to anxiety, overwhelm and related difficulties.

Biohazard & Specialist Cleaning

A long established contract cleaner with a genuine biohazard division covering trauma, crime scene, sharps, unattended death, animal droppings, mould and pest infestation. Staff are Biosafe certified and DBS checked every three years, with a 24 hour call-out team.

Charities & Non-Profit Organisations, Family & Carer Support, Training & Education

One-day hoarding workshops, action learning sets and staff coaching for teams, delivered under the Making Room programme.

Legal & Advocacy Services

User-led self-advocacy charity governed by trustees who all have learning disabilities, supporting members to speak up about decisions affecting them.

Legal & Advocacy Services

Delivers Independent Mental Health Advocacy, Independent Mental Capacity Advocacy, Care Act advocacy and complaints advocacy across the North West.

Animal Hoarding Support

Rescues, cares for and rehomes reptiles, and gives husbandry advice where the number of animals has become unmanageable.

Fire Safety & Home Safety Services

National Energy Action runs the Warm and Safe Homes advice service, giving householders free help on energy bills, fuel debt, energy efficiency, the Priority Services Register and trust fund applications. It is a registered charity, number 290511. Scotland is served by the separate charity Energy Action Scotland.

Pest Control & Environmental Services

The NPTA is the second UK pest control trade body and is worth checking as well as the BPCA, because many smaller independent firms belong to the NPTA rather than to the BPCA. Its find-a-controller search works by postcode, town, radius and pest type, and it publishes a plain accredited members list you can read directly without filling in a form.

Professional Organisers & Decluttering Specialists

Abigail Wallis states a particular interest in working sensitively with people affected by hoarding disorder or hoarding tendencies, having completed specialist training with APDO and Hoarding Disorders UK in 2025.

Social Care & Support Workers

First point of contact for adult social care advice, referrals and assessments in Newcastle.

Animal Hoarding Support

Rehomes lost, unwanted, neglected and abandoned dogs, cats and farm animals.

Hoarding Clearance Companies

A Newcastle clearance firm trading for twelve years. The site states it is an Environment Agency licensed waste carrier, gives a fixed price before starting and provides a waste transfer note for the job, which is the paperwork that protects a householder from a fly tipping penalty if the load is later dumped. Covers Newcastle and about ten miles around it.

Hoarding Disorder Therapists & Counsellors

Private practice of chartered clinical psychologists and counsellors whose lead clinician has written on treating hoarding disorder.

Training & Education

Open Self-Neglect and Hoarding Workshop published by the safeguarding partnership for partner agencies.

Waste Removal & Recycling

Three free bulky waste collections a year for every household in the borough, with up to six items accepted each time. No means test. One of the most generous English schemes found.

Hoarding Disorder Therapists & Counsellors

Counselling and psychotherapy practice with a dedicated hoarding therapy service across three sites.

Charities & Non-Profit Organisations, Healthcare & Mental Health Services

Anxiety disorders charity with a daily helpline, a 24-hour crisis line and structured recovery courses.

Fire Safety & Home Safety Services

Norfolk Fire and Rescue Service assesses smoke alarm needs during a free home fire safety visit and fits alarms free where appropriate.

Hoarding Clearance Companies

A family run clearance business established in 2010, covering Redcar, Middlesbrough, Teesside and the Tees Valley, and out towards Whitby, Staithes and Brotton. States that it is a registered waste carrier, fully insured, and aims to recycle or reuse as much of a load as possible rather than tipping it.

Legal & Advocacy Services

Free and low-cost legal advice across the North East of England.

Local Authorities & Councils

Handles environment and neighbourhood matters including environmental health, pest control and pollution.

Fire Safety & Home Safety Services

North Yorkshire Fire and Rescue Service carries out free Safe and Well visits identifying fire risks, advising on bedtime routine and escape planning, and checking or fitting smoke alarms, with signposting on health and wellbeing. The service publishes separate guidance on hoarding.

Fire Safety & Home Safety Services

Northamptonshire Fire and Rescue Service offers a face to face home safety check of about 30 minutes giving tailored fire safety advice, with smoke alarms fitted where they are needed. The service warns that storing large amounts of possessions in and around the home means a fire has a greater risk of spreading and that it may be harder to escape quickly.

Fire Safety & Home Safety Services

Northumberland Fire and Rescue Service carries out free home fire safety checks identifying fire risks, giving personalised advice, helping with escape planning, and fitting smoke alarms and other protective devices.

Charities & Non-Profit Organisations

The leading academic hoarding research group in the country, which also chairs the UK Hoarding Partnership, a network bringing together professionals and people with lived experience. Worth knowing about if you want to take part in research, or if you are a professional looking for the evidence base rather than a service.

Local Authorities & Councils

Handles environmental issues including pest control, pollution and nuisance complaints.

Social Care & Support Workers

Takes requests for adult social care support, assessment and concerns about adults at risk.

Waste Removal & Recycling

Charged at 26 pounds for up to six items, but people receiving Council Tax Support get one free collection every 12 months, of either non-upholstered or upholstered items. Electrical items are excluded from the free collection.

Hoarding Clearance Companies

Hoarding and house clearance across Nottingham and the surrounding area, offering full or staged clearances.

Fire Safety & Home Safety Services

Nottinghamshire Fire and Rescue Service offers free Safe and Well visits giving tailored fire safety advice with free smoke alarms fitted where they are needed, plus advice on falls, winter warmth, smoking and alcohol. The service publishes separate guidance on hoarding.

Housing & Tenancy Support

Provides supported housing, a Gateshead drop-in centre and street outreach.

Charities & Non-Profit Organisations, Healthcare & Mental Health Services

National OCD charity with a help and information line, online forums and advocacy, which publishes guidance on hoarding disorder.

Charities & Non-Profit Organisations, Healthcare & Mental Health Services

National OCD charity run by people with lived experience, with an advice line and dedicated information on hoarding disorder.

Pest Control & Environmental Services

One of very few councils in England offering free treatment across the full range of household pests. Residents receiving Council Tax Reduction get one free treatment a year covering rats, mice, bed bugs, cockroaches and fleas. You give your Council Tax reference when booking. This matters because bed bugs, the pest most associated with heavy clutter, normally cost between 190 and 325 pounds privately.

Legal & Advocacy Services

Independent advocacy and community support across two counties, including statutory advocacy for people detained or lacking capacity.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

A non-profit housing provider running four free hoarding peer support groups, open to anyone rather than tenants only, plus one to one specialist support covering fire safety, access, hygiene and use of rooms.

Professional Organisers & Decluttering Specialists

Laura Williams offers home organising and decluttering, in person or online.

Professional Organisers & Decluttering Specialists

Lara works as a coach and professional organiser with people affected by ADHD, and also with people who are chronically disorganised or feeling overwhelmed. Her site states plainly that you do not need her to visit your home, which makes this an option for anyone not ready to let someone in.

Training & Education

Recorded five-hour CPD workshop on cognitive-behavioural assessment and treatment of hoarding disorder, with a year of access.

Hoarding Disorder Therapists & Counsellors

Highly specialist NHS assessment and CBT clinic for anxiety-related problems including hoarding, offered in clinic, by video and in the person's home.

Fire Safety & Home Safety Services

Oxfordshire Fire and Rescue Service offers a free home safety check with smoke alarms fitted or tested, escape advice, and support on reducing risk from falls, fire, flood and power cuts. The service names unsafe practices with fire, cooking, heating or hoarding of combustible materials among the reasons a visit may be appropriate.

Charities & Non-Profit Organisations, Housing & Tenancy Support

Runs housing, navigator and support services, including P3 Housing, across a number of local authority areas.

Pest Control & Environmental Services

Bristol rodent and insect control with a speciality in structural and drain-related rat problems, open 24 hours.

Animal Hoarding Support

Veterinary charity providing free or low-cost treatment for pets whose owners receive certain means-tested benefits.

Pest Control & Environmental Services

Scotland's main independent pest control operator, covering domestic, commercial and bird control, with a 24 hour freephone line and branch numbers for each city. Currently the only significant Scottish commercial operator in this category.

Pest Control & Environmental Services

One of very few pest control firms in the country publishing a full price list rather than quote-only pricing, which lets a household know what it is facing before ringing. It has also published an honest case study of a hoarded property that sets out the real sequence: a clearance company emptied the house first, and the pest treatments followed.

Local Authorities & Councils

Gives advice on suspected pest infestations and investigates active infestations, alongside statutory nuisance and premises prejudicial to health.

Bereavement & Estate Legal Support

Phoenix Estate Planning provides will writing, trusts, inheritance tax planning and Lasting Powers of Attorney on fixed fees, with drafts usually within 24 to 48 hours. The firm was founded after the director dealt with his own father's affairs following a dementia diagnosis, with no will or LPA in place.

Hoarding Storage Services

Pickfords is a removals firm offering containerised furniture storage nationwide. The team collects from the property, stores the contents and returns them when needed, so nothing has to be moved by the household. Quote only, with no published rates.

Local Authorities & Councils

Public Protection covers environmental health, food safety and pollution.

Biohazard & Specialist Cleaning

Biohazard and trauma cleaning, sharps and needle sweeps, post-flood and sewage work, mould and hoarding. Sells welfare cleans and hospital release cleans as a named service, which only firms doing genuine social care work bother to list. Describes a non-judgemental, sensitive approach to reclaiming living spaces, and is unusually straight about who pays: that responsibility falls to the property owner.

Legal & Advocacy Services

Provides statutory and non-statutory advocacy across England, including Independent Mental Capacity Advocacy, Independent Mental Health Advocacy, Care Act and NHS complaints advocacy.

Housing & Tenancy Support

Provides housing, homelessness and mental health support across Kent.

Local Authorities & Councils

Investigates odours and accumulations of waste at domestic premises, including cases linked to self-neglect or hoarding.

Local Authorities & Councils

Regulates public health standards on premises, including nuisance, pests and housing conditions.

Bereavement & Estate Legal Support

Probate Property values and sells inherited property going through probate. The team works on estate valuations for court and tax purposes and supports executors through the sale. Relevant where a hoarded home has to be valued and cleared before an estate can be settled.

Bereavement & Estate Legal Support

Probate Tips and Advice is a free probate information service. It publishes plain English guidance on executor duties, inheritance tax, probate applications and estate administration, and its specialists answer questions without obligation. A good first stop for an executor facing a hoarded estate who does not yet know what the process involves.

Professional Organisers & Decluttering Specialists

Decluttering, home organisation, paperwork systems, downsizing and bereavement support. The organiser describes her own household as half ADHD and works regularly with neurodiverse clients.

Housing & Tenancy Support

Runs a day centre offering assessment, advice and support for people who are homeless or insecurely housed.

Pest Control & Environmental Services

Rodent and insect control for homes, landlords, councils and housing associations, with a free survey and a fixed price agreed before any work starts and no obligation to proceed.

Professional Organisers & Decluttering Specialists

Cherry Rudge is one of the most experienced hoarding figures in the profession. She sits on APDO's Hoarding Advisory Team and the National Fire Chiefs Council Hoarding Working Group, wrote the Hoarding Ice-Breaker Form used by practitioners, and advised on the first UK Hoarding Awareness Week. She is the daughter of a hoarder and says around 80 per cent of her clients live with hoarding behaviours, ADHD or autism.

Biohazard & Specialist Cleaning

A national restoration network offering trauma and crime scene decontamination, biohazard work, needle and sharps removal, animal foul area cleaning and sterilisation, ozone sterilisation and laundering of contaminated soft furnishings. Its business is built around insurance claims, which makes it the obvious first call where there has been a death, fire, flood or crime that a policy would respond to.

Animal Hoarding Support

Rescues, rehabilitates and rehomes dogs, cats, rabbits, small animals, birds and farm animals.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

Runs Recovering Homes, a specialist hoarding service scoped explicitly to people who hoard, their families and professionals. It combines peer support groups, advice clinics, in home support, counselling and training, which is an unusually complete offer for a regional organisation.

Local Authorities & Councils

Covers food and safety, private sector housing, and environmental protection including pollution and statutory nuisance.

Hoarding Storage Services

Ready Steady Store runs a staffed national call centre with long opening hours, which helps if you want to talk something through before committing. Individual store numbers are also published.

Waste Removal & Recycling

A postcode locator for donating or recycling anything with a plug, battery or cable, run by the not-for-profit Material Focus. Some areas offer collection from the door. Useful because electricals are the one stream most charities refuse and most councils charge for.

Waste Removal & Recycling

Enter a postcode and it tells you what you can recycle at home and where to take everything else, item by item. Useful when you are working through a category at a time rather than a room at a time, because it answers the question of what actually happens to a thing once you let it go.

Hoarding Disorder Therapists & Counsellors

Occupational therapy community interest company running one-to-one hoarding therapy, support groups and the Buried in Treasures course.

Animal Hoarding Support

Horse, pony, donkey and mule sanctuary taking in equines from welfare cases and rehoming them through a guardian scheme.

Pest Control & Environmental Services

The largest pest control operator in the country, with branches in all four nations, covering rodent, insect and bird control plus damp, rot and woodworm. Worth knowing before you ring: Rentokil publishes nothing about working in hoarded or heavily cluttered homes, and its only clutter advice is an instruction to the customer to tidy up first.

Biohazard & Specialist Cleaning

The specialist hygiene division of the largest hygiene company in the country, covering trauma, suicide, unattended death, crime scene, sharps removal, sewage and infection control, plus void property decontamination. Its own void cleaning page names hoarders among the previous occupants of properties it has cleaned, and its client list is landlords, private tenancies, housing associations, local authorities and social housing, which matters because those are the bodies most likely to pay.

Pest Control & Environmental Services

The official starting point. Enter a postcode and it routes you to your own council's pest control page, where the fee table and any concession will be. There is no national list of which councils treat free, so this postcode check is the only reliable way to find out what your own council does. Concessions are rarely on the front page; look in the fee table for wording about Council Tax Reduction or income-related benefits.

Biohazard & Specialist Cleaning

The official postcode finder for your council's clinical waste and sharps service. Many councils collect used syringes, needles and other clinical waste from the home, and many do it free, but the page warns that there may be a charge, so it is a finder rather than an entitlement. Most schemes cover only your own prescribed sharps in a proper yellow lidded container, which your GP, clinic or hospital supplies free.

Training & Education

Hoarding consultancy offering a Hoarding in Social Housing support package and an advanced hoarding workshop for social housing providers.

Charities & Non-Profit Organisations, Family & Carer Support, Healthcare & Mental Health Services

Mental illness charity whose advice service covers rights, community care, benefits and carers' issues.

Waste Removal & Recycling

The only route in this category that genuinely covers all four nations. It is a finder rather than a collector: enter your location and it lists local reuse charities, most of which collect furniture free. It also publishes the clearest plain English explanation anywhere of the fire label rule, which is the single most common reason a charity van refuses an item on the doorstep.

Pest Control & Environmental Services

Rodent and insect control plus decontamination work across west Yorkshire, with 24 hour emergency response.

Professional Organisers & Decluttering Specialists

Caroline Rogers offers organising, decluttering, bereavement support, move support and ADHD coaching, and has completed hoarding training with Clouds End. She holds an MSc in Applied Positive Psychology and Coaching Psychology.

Hoarding Clearance Companies

A family run Northumberland clearance team working Rothbury and the Coquet valley villages. Names hoarded property and bereavement clearance among its services. The site states a registered waste carrier licence, one visit and one fixed price that does not change, free quotes, and reuse or donation to local charities before the tip.

Housing & Tenancy Support

Provides homelessness prevention advice, family mediation, emergency accommodation and tenancy support for young people.

Fire Safety & Home Safety Services

Royal Berkshire Fire and Rescue Service offers a free Safe and Well visit. It is a room by room check for hazards, with free ten year smoke and carbon monoxide alarms fitted where appropriate, escape planning, and referral to partner agencies. Having a hoarded home is listed by the service as a primary qualifying criterion for a visit.

Animal Hoarding Support

Animal welfare charity that can advise on and respond to situations involving animal hoarding, working alongside other agencies.

Housing & Tenancy Support

Provides Nightstop emergency accommodation and Supported Lodgings in the homes of trained volunteer hosts.

Biohazard & Specialist Cleaning

Trauma and biohazard cleaning, needle sweeps, drug dens, squat clean-ups and high risk void properties. Writes about hoarded homes more humanely than almost anyone in the sector: it says it is impossible not to be moved by the conditions people have lived in and the personal challenges they must have, and that approaching the work with sensitivity and compassion is a good start.

Pest Control & Environmental Services

A long-established national operator covering domestic and commercial pest control across England and Wales, working for local authorities and housing associations as well as households.

Training & Education

Full-day Level 3 course on self-neglect and hoarding behaviours in adults, delivered to a whole team.

Hoarding Storage Services

Safestore is one of the largest storage operators in the country, with rooms from 10 to 500 square feet. It is the only national operator with a dedicated bereavement page under its life event storage section, alongside a decluttering page and a written guide to sorting a person's belongings after a death that covers executors, probate and house clearance. Drive-in access; the store team can suggest local removal firms.

Local Authorities & Councils

Provides the pest control service and deals with pests, nuisances, pollution and food hygiene.

Professional Organisers & Decluttering Specialists

Emma England spent 26 years as an NHS physiotherapist working with people who hoard, and hoarding is her primary registered specialism with APDO. Her own site is modest about this, describing knowledge of hoarding difficulties, so it is worth asking directly. Decluttering and downsizing, including transporting items to charity.

Hoarding Storage Services

SCA Self Storage offers personal, business, vehicle and archive storage with 24 hour unit access and a staffed reception seven days a week. Van hire is offered rather than collection.

Training & Education

Two-hour CPD module, Integrated CBT for Hoarding Disorder, available alone or within a longer certificate programme.

Hoarding Storage Services

The Self Storage Association UK is the trade body for the storage industry. Its public site directory lets you search by postcode for member facilities near you, and it publishes plain English guidance on choosing a provider and on insurance. Useful as a starting point if you would rather pick from vetted members than search at random.

Hoarding Storage Services

Self Storage Norwich offers 20 foot shipping container storage with 24 hour access and a published weekly rate, for household, business and renovation use.

Social Care & Support Workers

Single line for adult social care enquiries, urgent care problems and adult safeguarding concerns.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

Runs Magpies, one of the best funded hoarding services in England, commissioned by the Sheffield Adult Safeguarding Partnership to March 2028. It offers specialist one to one support and brief CBT for hoarding behaviours, plus three support groups. Read the referral note carefully: the groups are open and need no referral, but the one to one strand is currently closed to new referrals.

Hoarding Disorder Therapists & Counsellors

Multi-therapist centre offering psychotherapy, counselling, CBT and hypnotherapy, with a dedicated hoarding service.

Charities & Non-Profit Organisations, Housing & Tenancy Support

Housing charity offering advice where hoarding is putting a tenancy, rental agreement or safety at risk.

Fire Safety & Home Safety Services

Shropshire Fire and Rescue Service offers a free Safe and Well visit discussing the main causes of fire, testing smoke alarms, helping with escape planning and advising on what to do if a fire breaks out. Onward referrals are made with the resident's consent.

Hoarding Storage Services

Shurgard is a European operator whose UK network absorbed the Lok'nStore estate in 2024. Prices for individual units are shown online before you book, which is unusual and helps if you are working to a budget.

Housing & Tenancy Support

Runs a Birmingham support centre providing homelessness intervention, exempt accommodation support and substance misuse help.

Housing & Tenancy Support

Provides street outreach, welfare checks and continuing support for people before and after they are housed.

Housing & Tenancy Support

Provides accommodation, floating support and homelessness prevention services for single homeless people across London.

Biohazard & Specialist Cleaning

A named example of a free English scheme, useful for understanding what to ask your own council for. Solihull collects sharps boxes free of charge and supplies one replacement five litre yellow lidded box.

Local Authorities & Councils

Routes environmental health and food safety enquiries, including nuisance and pest matters.

Hoarding Storage Services

Sort & Store is the closest thing in the United Kingdom to a genuine clear and store service. The team clears the home, packs and moves everything to a climate controlled facility, and catalogues it digitally so the family can decide item by item afterwards rather than under pressure on the day. It is aimed at probate, care home moves and downsizing. Prices are published in full, which is rare, and they are substantial.

Hoarding Disorder Therapists & Counsellors

NHS stepped-care service at Springfield University Hospital offering CBT, medication advice and clinical management, including group treatment for hoarding disorder.

Fire Safety & Home Safety Services

South Yorkshire Fire and Rescue Service sends firefighters or community safety staff to the home to advise on making it safer and on what to do in the event of a fire.

Local Authorities & Councils

Handles environmental issues including nuisance, pests and waste on private premises.

Legal & Advocacy Services

Specialist housing and welfare benefits legal advice and representation. Does not take family, personal injury, clinical negligence, wills or criminal work.

Legal & Advocacy Services

Free legal advice and representation in housing, welfare benefits, immigration, employment, discrimination, education and planning law.

Professional Organisers & Decluttering Specialists

Caroline Brown offers decluttering, downsizing and home staging with a non judgemental, patient approach, and supports clients with ADHD and autism to put workable strategies in place. Her site states plainly that this is not a house clearance service.

Hoarding Storage Services

Space Station collects from the door and packs items into the unit free of charge on stays over two months for units above 15 square feet, which matters if there is nobody able to do the lifting. It also offers container and business storage and crate hire.

Biohazard & Specialist Cleaning

Crime scene, unattended death and decomposition cleaning, sharps removal and biohazardous waste handling. Listed on Lancashire County Council's own service finder, which is an independent signal worth having in a sector with almost no verifiable credentials.

Biohazard & Specialist Cleaning

Biohazard, extreme and crime scene cleaning, void property work and mould remediation, run by a family whose staff come from emergency services backgrounds. Listed in Warwickshire County Council's own directory, which describes it as doing hospital pre-discharge cleaning and helping people stay living independently. Carries ten million pounds of public, product and employers liability cover.

Housing & Tenancy Support

Provides youth hubs, supported accommodation and homelessness prevention for young people in the West Midlands.

Housing & Tenancy Support

Provides supported accommodation and street outreach for homeless people in Norwich and Norfolk.

Housing & Tenancy Support

Runs street outreach, emergency and longer-term accommodation, health, and skills and employment services for people who are homeless.

Housing & Tenancy Support

Provides accommodation, advice, training and resettlement for single homeless people in Cornwall.

Fire Safety & Home Safety Services

Staffordshire Fire and Rescue Service arranges free home fire safety visits after an eligibility assessment, giving fire safety advice in the home. The service publishes separate guidance on hoarding.

Local Authorities & Councils

Provides a reactive pest control service to domestic and business customers in the city.

Hoarding Storage Services

Storage Giant is a Newport headquartered chain offering personal, business and student storage, office suites, mailbox rental and a packaging shop, with rooms advertised from a low weekly rate.

Hoarding Storage Services

Storage King offers units from roughly 10 to 1,000 square feet, plus van hire, office space and shredding. Drive-in only; van hire is offered instead of collection.

Hoarding Storage Services

Storage World offers personal and business self storage across two North West sites, with workshops and studios, a box shop and its own removals service. Downsizing and decluttering are listed as reasons people use it.

Hoarding Storage Services

Street Storage provides free secure storage of belongings for people who are homeless, facing eviction, fleeing domestic abuse, entering prison or seeking refuge, from suitcases of work tools and clothing to documents and toiletries. It also offers advocacy to help people move on from homelessness. Belongings must be brought to the facility by appointment.

Waste Removal & Recycling

Free furniture collection from the home, covering sofas, tables and small electrical items. Postcode gated to areas near a Sue Ryder store.

Fire Safety & Home Safety Services

Suffolk Fire and Rescue Service offers a free Safer Home Visit covering smoke and heat detection, kitchen and candle safety, escape planning, heating, smoking, electrical safety and carbon monoxide. Hoarding and clutter is listed among the topics covered on a visit.

Legal & Advocacy Services

Free legal advice to people in Suffolk who would otherwise struggle to obtain it.

Hoarding Disorder Therapists & Counsellors

Private counselling practice working with trauma, low mood and other life difficulties, for individuals and families.

Local Authorities & Councils

Takes pest control reports and handles statutory nuisance such as accumulations, odour, smoke and premises prejudicial to health.

Fire Safety & Home Safety Services

Surrey Fire and Rescue Service offers a free Safe and Well check giving personalised advice on cooking, smoking, heaters, candles, alarms and bedtime checks, with free smoke alarms fitted where they are needed. Collecting or hoarding in the home is listed by the service as a risk factor.

Legal & Advocacy Services

Delivers independent advocacy contracts across seven English areas, including advocacy for carers.

Biohazard & Specialist Cleaning

Biohazard and specialist cleaning with some of the better hoarding wording in the trade: sensitive clearance and deep cleaning of severely cluttered properties, working with the individual, family or estate at the right pace. Working at the right pace is the phrase that distinguishes a firm that has done this work from one that has not.

Charities & Non-Profit Organisations

A long running podcast made anonymously by someone living with hoarding disorder, interviewing researchers, clinicians and other people who hoard. It is one of very few places where the experience is described from the inside rather than about people from the outside, and it costs nothing to listen at 3am when nothing else is open.

Legal & Advocacy Services

Independent advocacy including statutory advocacy and NHS complaints advocacy, delivered under commissioned contracts.

Legal & Advocacy Services

London advocacy charity providing statutory and community advocacy, user involvement and peer support.

Legal & Advocacy Services

Advocacy charity delivering Independent Mental Health Advocacy, NHS complaints advocacy, autism advocacy and learning disability advocacy.

Housing & Tenancy Support

Provides hostels, supported housing and street outreach across Bath and the South West.

Housing & Tenancy Support

Runs a drop-in centre with meals, activities, visiting agencies and a floating support service.

Charities & Non-Profit Organisations, Family & Carer Support, Hoarding Support Groups

Runs Include, which helps young carers understand their rights, meet other young carers, and find routes into education and employment. Its service finder is the quickest way to locate the nearest young carers project.

Professional Organisers & Decluttering Specialists

A team practice that regularly takes work commissioned by local authorities and charities, including social services. Lesley Spellman founded it, served seven years on the APDO board, and also runs The Declutter Hub online membership for people who want to work at their own pace from home.

Housing & Tenancy Support

Runs a central London day centre and street outreach for people sleeping rough.

Professional Organisers & Decluttering Specialists

Rachel Riches lists Hoarding Support as a named service, offering compassionate and confidential support for hoarding tendencies, alongside home organising, paperwork, photo organising, bereavement support and digital organising.

Animal Hoarding Support

Takes in donkeys and mules from welfare situations and handles welfare enquiries about donkeys in distress.

Housing & Tenancy Support